Subscription Policy

Subscription Policy

Last updated: Oct. 31st, 2025

Welcome to [Your Business Name]! This Subscription Policy explains how our subscription service works, including billing, management, cancellations, and refunds. By enrolling in a subscription, you agree to the terms outlined below, along with our Terms of Service and Privacy Policy.

1. Subscription Enrollment & Billing

Enrollment

When you subscribe to a product, you authorize Fabric Mosaic, PBC to automatically charge your chosen payment method at the frequency you select (typically monthly). Subscriptions are powered by Bold Subscriptions, which securely manages your recurring orders and billing.

Billing Cycle

Your payment method will be charged once per month on the same calendar day you first subscribed. Each successful charge renews your subscription and triggers a new shipment. You’ll receive an email confirmation for every recurring payment.

Accepted Payment Methods

We accept all major payment methods supported through Shopify Checkout (e.g., credit/debit cards, Apple Pay, Google Pay). You’re responsible for keeping your payment information current to avoid service interruptions.

Failed Payments

If a payment fails, Bold Subscriptions will automatically retry your payment up to three (3) times over the next seven (7) days.
If the charge remains unsuccessful, your subscription may be automatically paused until you update your payment details. We’ll send you an email after each failed attempt.

Price Changes

We may occasionally adjust subscription prices or terms. If that happens, we’ll notify you by email at least 30 days before any change takes effect. You can cancel or pause your subscription anytime before the update applies.

2. Subscription Management

You can easily manage your subscription through your FABRIC Customer Portal, accessible from your account dashboard or your subscription confirmation emails.

Within your portal, you can:

  • Pause your subscription indefinitely, at any time.

  • Skip individual shipments whenever you like.

  • Update your address, billing, or payment details.

  • Modify your product quantity or flavor preferences.

To apply changes to your next order, please make all updates at least 48 hours before your next billing date.
Changes made after that time may apply to the following cycle.

3. Cancellation Policy

You can cancel your subscription at any time, with no penalties or required notice period.

How to Cancel

  • Log into your Customer Portal and select “Cancel Subscription,” or

  • Contact our support team at orders@drinkfabric.com.

Effective Date of Cancellation

  • If you cancel before your next billing date: no future charges will occur.

  • If you cancel after your payment has processed: your cancellation takes effect at the end of the current billing cycle, and your most recent order will still ship.

If you’d rather take a break, you can pause your subscription instead—keeping your preferences saved for when you’re ready to restart.

4. Refunds & Returns

Refund Policy

Once a monthly subscription payment has been processed, no refunds or credits will be issued for partial billing periods or skipped shipments.
Please pause or cancel before your next renewal to prevent additional charges.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at orders@drinkfabric.com with your order number and a photo of the issue.
We’ll replace or refund affected items at our discretion.

Exchanges

Exchanges are only available for defective or incorrect items. We do not accept exchanges for preference changes.

5. Shipping & Delivery

Frequency

Subscription orders are shipped once per billing cycle (typically monthly).
You’ll receive an email with tracking information when your order ships.

Out-of-Stock Items

If a subscribed product is unavailable, we’ll notify you by email and offer to delay your shipment, skip the cycle, or provide a suitable replacement.

Shipping Costs

Shipping costs are Included in your subscription price
Taxes and duties are applied where required by law.

Delays

Occasional delays may occur due to carrier issues, weather, or inventory disruptions.
We’ll contact you if your shipment is delayed significantly and adjust your billing date as needed.

6. Contact Us

For questions, support, or help managing your subscription, reach out anytime:

Email: orders@drinkfabric.com

Fabric Mosaic, PBC reserves the right to update this Subscription Policy at any time. Changes will be reflected on this page with a revised “Last Updated” date.